We may collect and process the following categories of personal data:
2.1 Data You Provide Directly
Name
Company name
Email address
Phone number
Billing details
Account login credentials
Communication content (e.g. support requests)
2.2 Data Processed Through Our Platform
When you connect ERP systems or marketplaces (such as Odoo, Amazon, Bol.com, etc.), we may process:
User identifiers (e.g. user IDs, API keys)
Business contact details
Technical logs related to integrations
We do not intentionally process consumer end-
2.3 Automatically Collected Data
IP address
Browser type and device information
Log files and usage data
Cookies and similar technologies (see Section 8)
3. Purposes of Processing
We process personal data for the following purposes:
Providing and maintaining the ERP2MARKET platform
Creating and managing user accounts
Executing contracts and billing
Customer support and communication
Improving platform performance and security
Legal and regulatory compliance
Marketing and product updates (only where permitted)
4. Legal Bases for Processing (GDPR)
We process personal data based on one or more of the following legal grounds:
Performance of a contract (Article 6(1)(b) GDPR)
Legal obligation (Article 6(1)(c))
Legitimate interest (Article 6(1)(f)), such as platform security and improvement
Consent (Article 6(1)(a)), where required (e.g. marketing emails)
5. Data Sharing and Third Parties
We only share personal data with third parties when necessary, including:
Cloud hosting providers
Payment processors
Analytics and monitoring tools
Marketplace and ERP providers (only as required for integrations)
All third parties are contractually bound to comply with GDPR and data protection standards.
We do not sell personal data.
6. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
EU Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and contractual obligations.
When data is no longer required, it is securely deleted or anonymized.
8. Cookies
ERP2MARKET uses cookies and similar technologies to:
Ensure website functionality
Analyze usage and improve performance
Where required, we ask for your consent before placing non-essential cookies. You can manage cookie preferences via your browser settings.
9. Your Rights Under GDPR
You have the right to:
Access your personal data
Rectify inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority
10. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
Encryption
Access controls
Secure infrastructure
Regular security monitoring
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Material changes will be communicated where required.